Terms of service

1. The service

CallRed is a consumer advocacy service. On your instruction, we contact a company's executive customer service team about a complaint you describe, follow up on a schedule, escalate where appropriate, and log the correspondence in your account.

2. What we do not promise

We do not guarantee any outcome. We cannot compel a company to reply, refund, repair, or act. CallRed is not a law firm, does not provide legal advice, and does not represent you in any legal or regulatory proceeding. Nothing on this site is legal advice.

3. Your responsibilities

• Everything you tell us about your complaint must be accurate and your own.
• You authorise us to contact the company on your behalf about the case you submit.
• You must confirm your email and provide a phone number before your first case is sent. We may confirm your phone by SMS or call.
• You must not submit harassing, threatening, defamatory, or knowingly false complaints, and must not flood us with duplicates.

4. Abuse and spam

We may flag, quarantine, or refuse a case we believe is fraudulent, abusive, or duplicative. If we do, we will tell you and give you a route to appeal the decision. Repeated abuse may result in your account being closed. Rate limits apply to case creation, verification attempts, and sign-in.

5. Pricing and payment

• Your first complete case is free and requires no card.
• A single case is $49, charged when you submit it.
• Plus is $60 per year, billed annually, and covers unlimited cases while active. There is no monthly plan.
• Payments are processed by our payment provider; we do not store card details.

6. The 30-day guarantee

On a paid case, if the company gives no substantive response within 30 days of our first message being sent, we refund that case in full. For Plus members, one such case refunds the annual charge. An automated acknowledgement is not a substantive response. Refunds are issued to the original payment method.

7. Cancellation

You may cancel Plus at any time from your billing settings; access continues to the end of the paid year. We do not prorate refunds for the unused part of a year, except under the guarantee in section 6.

8. Case closure

A case is marked resolved only when you confirm it or when we verify a concrete outcome. If a case cannot be advanced further, we will close it with a summary and set out your options.

9. Directory content

Company names and contact information in our directory are maintained by hand and may be incomplete or out of date. Their presence does not imply any affiliation with, endorsement by, or agreement with CallRed.

10. Liability

To the extent permitted by law, our total liability to you for any claim arising from the service is limited to the amount you paid us for the case in question. We are not liable for indirect or consequential loss.

11. Changes

We may update these terms. If a change materially affects you, we will notify you by email before it takes effect. Continued use after that date constitutes acceptance.

12. Contact

Questions about these terms: support@callred.com.