Legal
Privacy policy
Last updated 24 September 2026. This policy explains how we handle personal information.
Information we collect
- Account information: name, email address, phone number, and password credentials.
- Case information: the company, category, your description, the outcome you want, and any documents you attach.
- Correspondence: messages we send on your behalf and replies we receive.
- Payment information: processed by our payment provider. We receive a record of the transaction, never your full card number.
- Technical information: basic log data such as IP address and browser, used for security and abuse prevention.
How we use it
- To prepare, send, follow up on, and escalate your case.
- To verify your identity: email confirmation, a phone number on file required before your first case is sent, and phone confirmation by SMS or call when we perform it (including automated SMS codes when that feature is enabled).
- To notify you of replies, stage changes, and billing events.
- To detect and prevent spam, fraud, and abuse of the service.
- To meet legal and accounting obligations.
Who we share it with
We share the contents of your case with the company you are complaining about — that is the purpose of the service — and only what is needed to state your case. Your phone number may appear on those communications or support tickets so the company can reach a real person. We use service providers for hosting, email delivery, and payment processing, who may only process data on our instructions. When automated SMS verification is enabled, an SMS delivery provider may process your phone number for that purpose only.
We do not sell personal information. We do not share it with advertisers or data brokers. We disclose information to authorities only where legally required.
How long we keep it
Case records are kept while your account is open so you retain the paper trail. If you delete your account, we remove your cases, documents, and profile, retaining only payment records required for tax and accounting purposes.
Your rights
You can access, correct, export, or delete your personal information from your account settings, or by writing to support@callred.com. Depending on where you live you may also have the right to object to certain processing or to complain to a data protection authority.
Security
Documents are stored privately and access to case data is limited to staff working your case. Details of our practices, and their limits, are on the Security page.
Children
CallRed is not intended for anyone under 18 and we do not knowingly collect their information.
Changes
If we make a material change to this policy we will notify you by email before it takes effect.
Contact
Privacy questions: support@callred.com.